How We Handle Your Information

Running a business consultancy means people trust us with their information. We take that seriously. This privacy policy explains what we collect, how we use it, and what rights you have. No legal jargon - just straight talk.

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Who We Are

Love Your Work Co is a strategic business consultancy based in Agnes Water, Queensland. We help construction, engineering and trade businesses across Australia build better businesses.

Our details:

Business name: Love Your Work Co

ABN: 86 687 632 739

Address: Agnes Water, QLD

Email: [email protected]

Phone: 0461 588 280

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What Information We Collect

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Information You Give Us

When you contact us or use our services, we collect:

Contact details: Name, email, phone number, business address

Business information: Company name, industry, revenue size, team size

Communication records: Emails, calls, meeting notes, project discussions

Payment information: Invoicing details, payment records (we don't store credit card details)

Meeting and consultation notes: What we discuss, action items, recommendations

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Information We Collect Automatically

When you visit our website:

Website usage: Pages viewed, time spent, how you found us

Technical information: IP address, browser type, device information

Cookies: We use essential cookies for website functionality and analytics cookies to understand how our site is used

We use Google Analytics to understand website traffic. You can opt out of Google Analytics here.

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How We Use Your Information

We use your information to:

Provide our services: Strategic consulting, business advice, project management

Communicate with you: Answer questions, schedule meetings, send proposals

Improve our services: Understand what works and what doesn't

Legal compliance: Meet our obligations under Australian law

Marketing: Send helpful content and updates (only if you've opted in)

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What We Don't Do

We don't sell your information to anyone

We don't spam you with irrelevant marketing

We don't share your business details with competitors

We don't use your information for anything not listed above

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Who We Share Information With

We only share your information when necessary:

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Service Providers We Use

HubSpot: Customer relationship management and email marketing

Google Workspace: Email, calendar, document storage

Xero: Accounting and invoicing

Zoom/Google Meet: Video consultations

All these providers have their own privacy policies and security measures.

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Legal Requirements

We might need to share information if:

Required by Australian law

To protect our legal rights

To prevent fraud or illegal activity

If our business is sold (we'd tell you first)

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With Your Permission

Sometimes we might want to:

Use your business as a case study (with your explicit permission)

Refer you to other professionals (only if you ask us to)

Share learnings from our work together (always anonymised)

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How We Protect Your Information

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Security Measures

Encrypted storage: All data stored with enterprise-grade encryption

Secure access: Password protection and two-factor authentication

Regular backups: Your information is backed up securely

Limited access: Only Nikita and essential team members can access client information

Secure communication: We use encrypted email and secure video platforms

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What We Can't Guarantee

No system is 100% secure. We do our best to protect your information, but we can't guarantee complete security. If there's ever a data breach affecting your information, we'll tell you immediately.

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Your Rights

Under Australian privacy law, you have the right to:

Access Your Information - Ask us what information we have about you. We'll provide it within 30 days (usually much faster).

Correct Your Information - If something's wrong or outdated, just let us know and we'll fix it.

Delete Your Information - Ask us to delete your information. We'll do this unless we need to keep it for legal reasons.

Restrict Processing - Ask us to stop using your information for certain purposes.

Data Portability - Get a copy of your information in a format you can use elsewhere.

Object to Marketing - Stop receiving marketing emails anytime (there's an unsubscribe link in every email).

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How Long We Keep Information

We keep your information as long as:

We're providing services to you

Required by Australian law (usually 7 years for business records)

You haven't asked us to delete it

When we delete information, it's gone permanently from our systems.

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Cookies and Website Analytics

Essential Cookies - These make our website work properly. You can't turn them off without breaking the site.

Analytics Cookies - We use Google Analytics to understand how people use our website. This helps us make it better. These cookies don't identify you personally.

Managing Cookies - You can control cookies through your browser settings. Turning off all cookies might break some website features.

International Data Transfers - Most of our service providers (like HubSpot and Google) are based overseas. When we use these services, your information might be processed outside Australia. We only use providers with strong privacy protections.

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Children's Privacy

Our services are for business owners and professionals. We don't knowingly collect information from anyone under 18.

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Changes to This Policy

We might update this policy occasionally. If we make significant changes, we'll email you about them. The "last updated" date at the top shows when we last changed anything.

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Marketing and Communications

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What We Send

Monthly newsletter with business tips and updates

Occasional emails about new services or resources

Follow-up emails after consultations

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How to Opt Out

Unsubscribe link in every email

Email us at [email protected]

Tell us during any conversation

We never send spam or sell your email to anyone else.

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Complaints and Contact

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Privacy Questions

If you have questions about this policy or how we handle your information:

Email: [email protected]
Phone: 0461 588 280
Mail: Love Your Work Co, Agnes Water, QLD

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Privacy Complaints

If you're not happy with how we've handled your privacy:

Contact us first - We'll try to resolve it quickly

Australian Privacy Commissioner - If we can't resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC)

OAIC Contact:

Website: oaic.gov.au

Phone: 1300 363 992

Email: [email protected]

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The Bottom Line

We collect the information we need to help you build a better business. We protect it, don't misuse it, and give you control over it. If you have questions, just ask.

This policy is written in plain English because legal jargon helps nobody. If something's unclear, get in touch and we'll explain it properly.